LOS ANGELES, CA
Date Posted: January 4th, 2019
ROCKNEVENTS couples the visionary and experience with every rockn’ celebration produced. Our services produce a world-class luxury and experience in the special event and wedding sphere, to create an entirely new perspective and vibration in the world of celebrations. Our producers and event managers are famous for their event production experience, vibrant personalities, and bold problem-solving skills as they pave their way into changing the world - one celebration at a time.
To continue creating our timeless moments, we need more rock stars like you~
ROCKNEVENTS is seeking out-going, confident, and bold Event Production Manager who are looking for a sphere to work that motivates, challenges and inspires them on an ever-growing basis. A sphere where service comes from their inner-Spartans and not from a handbook. A sphere that vows impactful performances that will impact the lives of our members, fellow associates and growing list of producers around the world.
The vocation of an event manager at ROCKNEVENTS is to oversee all production and product aspect of our rockstar celebrations - produced by both internal producers and external rental members. The manager will work toe-to-toe with new and existing producers to ensure rentals, orders and shop details are stocked, packaged and ready to go ‘live,’ for every rock n’ celebration. The manager would work across multiple departments to coordinate, executive and teach the logistical details of internal and external events. Working closely with the ROCK X sales team and Event Manager -- the production manager will work directly with producers, groupies and sometimes clients to provide outstanding service and to ensure all events are to the RNE caliber.
The following reflects the ROCKNEVENTS & ROCK X department’s definition of fundamental functions for this position, but does not restrict the goals that may be assigned. ROCKNEVENTS may assign or reassign goals and responsibilities to this career position at any time due to the reasonable accommodation or other reasons.
Support ROCKNEVENTS mission, values, vision and core commitment to the event experience, community, company growth and engagement.
Contribute to and support strategic plans, annual goals, monthly quotas and company’s initiatives such as expansion advancement
Contribute to a positive and prideful culture based on mutual respect, positive mindset and spirit, cooperations, and spartan resilience to other producers
Participate and design cultures of ongoing learning, collaboration, innoication, creativity and community outreach and engagement.
Reporting to headquarters with weekly reports on production management and branch status.
Develops admin tools and content to enhance the company’s communication success using email templates, Asana conversations, calendar regulations and/or new developed tools
Conducts meetings with producers and new associates to ensure new employee expectations and satisfaction to meet the company’s quality standards in the sphere of ROCK X and Event Productions
Trains new employees using production details, rentals and event mockup tools
Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
- Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Identifies and understands qualms, problems, and opportunities; obtains and compares information from different sources to plan for conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
Promotes reviews and guest satisfaction results with employees and members.
Observes service behaviors of producers and groupies and continues to send feedback to individuals and/or headquarters.
Assists in the development and implementation of corrective action plans.
Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.
Performs other duties as assigned to meet business needs.
Supervises, trains and schedules event production staff including the Production Technician and Event Services leads -- coordinates the scheduling of services managed by fellow producers, such as ROCK X load-in/out, lighting, event staff and other internal resources required to produce the celebration.
Oversee the production of events; meet with internal and external production teams prior to events to ensure all details are ready to go ‘live.’
Work closely with Event Manager to maximize efficient and cost-effective use of space.
Respond to ROCK X inquiries from Corporate Staff and Producers (in locations that provide ROCK X services)
Serve as primary point of contact for staff, rental members and contractors during event planning and serve as event lead when appropriate.
Manage production staff schedule with checklists, and all pre-planning duties for client in the months leading up to the celebration. Schedule meetings for producers and event manager/production manager to ensure all details are secure.
Assist with development of department operations budget and provide cost information to internal clients/members and reports to corporate team.
Inventory, maintain, and purchase all event production tools and operations supplies, equipment, lighting and furniture.
Conduct orientation and training for new producers and safety policies when setting up and designing ROCK X to company design standards.
Teaching all Event Producers the Production Etiquette to ROCKNEVENTS & JENNY CHANG standards
Conduct post-event evaluation meetings to identify areas of improvement. Revise procedures as needed and in response to changing conditions.
Ensure ROCK X spaces are tidy, organized, up-to-date, and ensure safe working conditions and implement healthy and safety policies in daily, weekly and monthly production settings.
Experience and knowledge that demonstrates possession of the necessary knowledge and abilities for this position is required as noted:
Ability to deliver results, facilitate and influence others and problem solve beyond temporary solutions
A minimum of two years working in an operational capacity for hospitality
Associate degree in Hospitality or Business or related field preferred
Two years of relevant supervisory experience required
Strong customer service skills and orientation
Strong management and organizational skills working in a team-oriented environment
Strong communications, coaching, motivational, and interpersonal skills
Ability to prioritize and handle multiple priorities simultaneously and deliver in terms of execution. Successful coordination of multiple projects and activities is a must
Ability to work effectively under pressure and meet strict deadlines
Cultural competency; experience and/or ability to work and interact effectively with a diverse, multicultural audience. Multilingual ability, Spanish fluency a plus
Cultural Institution or Non-Profit experience a plus